On Thu, Mar 8, 2012 at 11:37 AM, Philip Musyoki <pmusyoki@gmail.com> wrote:

I think it has something to do with outsourcing everything. Outsourcing may be great in theory, but it hardly ever works as well in real life. Especially if you outsource to underpaid call center workers.

You can outsource a lot of things but it always a bad idea to outsource customer service. Many large corporation like Apple outsource a lot of their operations, but keep a tight leash on customer care.

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