21 May
2009
21 May
'09
1:04 p.m.
On Thu, May 21, 2009 at 7:20 AM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
We need more forums to expose bad service. Sunny Bindra has a book on customer service that says we as kenyans are so used to taking crap that we are even nice when we call to complain and plead to get service that we are paying for. Its time the power reverts to the consumer who pays for services they are being overcharged for while the executives of these companies ride around in big cars and pay attention to big clients
You capture it very well