You have said it man!I do not think anyone EVER plans for failure!You do everything the way it should be done then hope it pans out!If it doesn't,you go back to the drawing board and make a few changes!

On 6 March 2012 18:26, Solomon Mbũrũ Kamau <solo.mburu@gmail.com> wrote:
People, let us stop complaining. This is a common problem that happens during upgrade and it, IMHO, was not planned for. Let's give the firm where it's due and only complain when it's so necessary.


On 06/03/2012, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
> Isn't that common of human nature?
>  Don't blame customer's high expectations. When you create hype, you must be
> prepared on the backlash and accolades that come with it.
>
> They can be excused for having thin patience. Loyal customers have been held
> in high suspense for almost a year since the first announce of high speed
> internet. The illusion thus created is that Airtel had ample time to
> implement and polish up.
>
>
> ./bernard
>
>
> On Tue, Mar 6, 2012 at 5:30 PM, Moses Muya <mouzmuyer@gmail.com> wrote:
>>
>> As someone said on this list...downtime is expected at times during
>> upgrades or due to normal device failure...Airtel does not run network
>> equipment from heaven! We must be aware of these facts,are we not the same
>> people who set up these networks?Ama we only appreciate something when
>> it's running smoothly but once it goes belly up we quickly denounce any
>> relation we had with it? :)
>>
>> On 6 March 2012 17:17, ndungu stephen <ndungustephen@gmail.com> wrote:
>>>
>>> Weee; you guys; if you keep dissing Airtel, what will some of us kula ??
>>>
>>> Hardware issues happen during upgrades etc --- I think I recall QB not
>>> being so-o stable when they were undergoing their upgrades to 3G...
>>>
>>> Tuwapatie break kidogo - they just launched - stability itakuja with
>>> time 
>>>
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>>
>>
>>
>> --
>> Kind Regards,
>>
>> Moses Muya.
>>
>>
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--
Kind Regards,

Moses Muya.