I concur, of late KDN fiber has become very unreliable. Every day there has to be an issue somewhere. This was not the case a few months ago so something has gone wrong somewhere. 


On Wed, Aug 3, 2011 at 1:13 PM, mash lists <mashlists@gmail.com> wrote:
KDN fibre is a #fail. The thing goes off anytime. We are connected via swift and in a week, we spend quite hour calling swift support who in turn blame KDN.


On 3 August 2011 10:02, susan muthui <susan.muthui@gmail.com> wrote:
Morning skunks,
 
Still trying to figure out why the subject of this mail trail is "KDN fiber to homes" and the "customer service" bit  
Regards
Susan
On Wed, Aug 3, 2011 at 9:50 AM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Just for the kicks, I'd like to say that I am a very happy Access Kenya/Safaricom client. I'd not love them to be bundled with anyone:-)
For those two providers, their customer service are quite responsive. JDSK's mention of Access Kenya in this context sounds like a misnomer.



On Wed, Aug 3, 2011 at 08:47, John Doe Smith Kamau KipNg'etich Jones <skunkworks.ku@gmail.com> wrote:
Well... there are atleast 3 or 4 pissed off skunkies for every ISP in
Kenya, but sinse you're ISPs name doesn't start with "zuku" or "access
kenya", you have a statistically better chance of striking luck (by
which I mean you won't encounter issues that will require you to call
support... that's where the bad customer-expierience starts)

... then again, do you have a choice for fibre from another ISP in
you're area? We've opted to go for zuku fibre where i work coz its the
only fibre around, and its damn close (like 15-20 metres)

On 8/3/11, alkags@gmail.com <alkags@gmail.com> wrote:
> I'm thinking of working with Swift Global to set my house up with a hotspot.
> They say they have fibre in my estate and so they can plug me right into it.
> But I hear their customer care and support and stability can be questioned.
>
> So I come to the experts - you. What do you think of them? Should I go with
> them?
>
> A
> Sent from my BlackBerry® smartphone provided by Airtel Kenya
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