On Tue, May 15, 2012 at 12:20 PM, Andrew Kiptoo <andrewkiptoo@live.com> wrote:
The is a local company that is becoming stubborn to transfer a domain for the last 3 months. The client still receives his mails and the website is still hosted by the company but he does not owe the company anything and he wishes to transfer his domain due to poor services he received recently. He
Let the chequebook do the talking. Assuming the stubbon company, hereinafter referred to as "the said company" actually runs the DNS server for the domain, advise them to: 1. transfer all revenue-generating services to another service provider. So, they move their connectivity, their web site, their email etc to someone they're paying (or not paying, for example if they qualify for free services on Google). The said company will have to modify the zone records to reflect all changes to the domain (MX, A, CNAME records); 2. after this is all done, refer the dispute to the domain registry. If it's a .ke domain, I've found the folks at KENIC to be very helpful and objective. The objective of this is to process domain renewals directly with the registry, thus denying the said company revenue for domain renewals while the said company is obligated to continue providing DNS service for the domain; Also, to re-read the fine print in their contract (assuming one exists). Regards, Steve