Hi - I have severally come across numerous customer comments and even complaints on this mailing list about less than expected experiences with technology firms and IT departments when it comes to support, service, resolution and response times. After many years of experience in IT Technical Support and often times dealing with fresh graduates etc, who the local IT firms take for entry level, there is a gap. This gap is rarely fixed in college and few companies take time to train 'fresh' technical support teams. Dept Heads are either too busy to notice or they are told to "learn on the job". No wonder we get the answers we get when we call customer service for whichever company in Kenya. I am willing out of my exposure and experience to support in giving to start off, talks to these new recruits, form a club for instance and help them through these experiences. Any like minded people out there? We can develop some sort of curriculum out of experiences. We will help many of our young brothers and sisters work in these companies CS/Technical Support aim for vision 2030! Noah