why am I not surprised? On 2/28/12, Anthony Kimani <kimanianthony@hotmail.com> wrote:
I was very happy when the news for Airtel upgrading to 3.75G in the late December by one Larry, I couldnt wait for the service having been one of its loyal customers for over 500 days. The the wait was finally over and 3G was finally launched with it also come with free trials, but these is what happened:
clients who had already purchased data bundles before, they were declared obsolete(my 29 MB went down the drain)the codes *180# was officially changed so that you cannot access your older bundlesthey changed the bundles codes to 544 which again they have changed today to 450, if you look at their GUI it works with 180, how the hell do they expect us to work with the same interfacethe work of its customer care(which is based at kencall) is only to escalate problems but have not solutiontry they twit handle, it was last replied on 21st february.I have have written a 300 word statement on their facebook but, they cunningly jump my comments and comment on othersmost of there services are down eg in nakuru the rate of drop calling is so high hata......they are working on consultations, I don know to whom by whomgo to this page and see the complaints http://www.facebook.com/AirtelKe?sk=wallone of the best comments was that "airtel wanatu Nyerify"the 3G is not working at allbecause you cannot purchase bundles, now they are charging 8/= per MB see comment below Jana saa tatu hivi nili dial *544# nika subcribe 50MB kwa 80 then nikafamishwa nigoje kwa mda. After confirmation nikaingia net, kushutuka nilikuta credo chenye kilikuwa kimebaki coz hilikuwa imebaki bao nikakuta hakuna! Me hata sijui nitanyaje coz *133*8# inanishow niko na 100MB and *450# nayo inanishow niko na 50 MB na zote hazitumiki. Tangu ni subcribe hizo ma MBs hazina na mwezi! Then nika call care wakanimbia nitume the word ON to 544 ati ndio hiwe active! Airtel ni kulaaniwa hama ni nini? My number is 254737313282. Im very bitter 4 that. Kwanini mwatapeli watu vijicredo?I have written these as a new complainer but the ignorance of Airtel has made my blood shoot up, that is why I could not hold it back any longer.I tend to believe the new boss has no experience at all, na CV yake, we need to see it.
In conclusion, if you do not have resources do not launch stuff you cannot support.
my 1 cent
-- Regards, Mark Mwangi markmwangi.me.ke