Excellent! Im happy. Nice weekend! On Fri, Sep 17, 2010 at 4:52 PM, Susan Muthui <susan.muthui@kdn.co.ke>wrote:
Thank you for the objective concerns pointed out Brian.
- There shall be no changes on our physical infrastructure during the migration, nevertheless, KDN has ongoing projects to grow its network coverage in the East Africa countries. - The migration will only entail a shift of client portfolios to a new ISP, hence no expected downtime. - The main focus for this move is to improve on the quality of service and customer satisfaction,hence our customer support shall tremendously improve. - We have always embraced the support from skunkworks as most of our staff members are listed.
Kindly reach me on my email address for any further clarification, and yes am responding off list to any individual queries.
Enjoy your weekend ----- Original Message -----
*From:* Brian L <lusiola@gmail.com> *To:* Skunkworks Mailing List <skunkworks@lists.my.co.ke> *Sent:* Friday, September 17, 2010 3:50 PM *Subject:* Re: [Skunkworks] KDN realignment
Skunks, I believe as listers there should more points of concern apart from the bad taste that KDN has left in many a mouth sometimes.
These points should be more like; 1. Is there any physical infrastructure movement? 2. Do we expect downtime during a migration (if any)? 3. Is the support going to be better? 4. Might they require some of the expert skills that exists in this list, during this phase?
During uptime the company (where I work) actually enjoys KDN service. What really sucks is trying to get through to the 5millie number esp on weekends. I wouldn't know what many of you have had to endure, but there always could have been worse.
We have a come a long way from when basestations esp NSSF would go down and someone @ KDN tells you that its your radio that has issues (bucket of bollocks) to experiencing downtime on Westlands Fiber ring. But personally I prefer to stay on, than be moved to SGK (no pun intended). I smell the fear of change in many, a corner to the unknown.
Have an excellent weekend
On 17 September 2010 15:33, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
of which silence can also be a PR strategy, let it die a slow death or people get used to it. Observe the behaviour of some telecoms mentioned on this list
On Fri, Sep 17, 2010 at 3:32 PM, Joram Mwinamo <joram.mwinamo@gmail.com>wrote:
In the absence of facts, rumours prevail. If someone gave me facts that I could prove about KDN to counter "rumours" or apologize and redress real complaints, it would build my confidence. But when there is SILENCE....tsk tsk.
The issue is getting bigger and bigger because its going unaddressed.
On Fri, Sep 17, 2010 at 3:30 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
I agree Mwinamo, but some of that Feed back, seems like some people have issues that really have nothing to do with KDN, but nevertheless are feeling proud to associate them with KDN _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet
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-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.
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-- Lusiola Brian |3 R 1 /-\ |\|
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-- Sent from my Voice Recognition Watch© -------------------------------------------------------------------- Our greatest fear is not that we are inadequate,but that we are powerful beyond measure.It is our light, not our darkness, that frightens us.There is nothing enlightened about shrinking so that other people won't feel insecure around you.As we let our own light shine, we consciously give other people permission to do the same. As we are liberated from our fear,our presence automatically liberates others.