I had a great PVR zuku decoder which I had been using for a while. I was a happy customer. Not for long though. My decoder started having minor issues and I did what normal people do; I called zuku customer care and they promised they would replace my decoder with a better one.

They did meet their end of the bargain, but what I got was a small 'pocket friendly'  non-PVR decoder (I don't know what they are called). I felt cheated. When I tried to explain to them that they were screwing me over, they explained that those were the decoders currently in circulation.

No I'm left wondering, should I settle for less and count my losses?
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