I don't get this balooo.... Networks cost money. Internet as a service has never been guaranteed. Your job as a consumer is to find out from the service provider based on your service needs how well their network is done, is it redundant, is DNS properly distributed? Etc etc. Or pay for dedicated point to point services and ask and pay for an SLA.

While this could be an awareness issue, you still in the end get what you pay for. I like safaricom in this case because I know how far they go to ensure people have good services. Even when its bad, i know how badly people feel and work to get things sorted. Scan this list and notice apart from someone with an issue on the last mile, they had some level of service during this outage period.

No one will ever give an SLA to the 'Internet'. If they do they'd be lying. You however can diligently get and if you ask a good ISP will explain their network in detail. The same logic applies for any service like cloud etc. ask questions or get/pay someone to ask them for you:-)

Gitau

Sent from my iPad

On 14 Mar 2012, at 16:14, Odhiambo Washington <odhiambo@gmail.com> wrote:

So you'll not be compensated at all for any lossed incident upon the fiber cuts / downtimes. We are in Kenya, remember?
No SLAs, unless you are very BIG and pay $$$$$$ for your link.


On Wed, Mar 14, 2012 at 16:06, Brian Ngure <brian@pixie.co.ke> wrote:
I have asked for one from every ISP I have ever used, and been told they don't do SLA's :)


On Wed, Mar 14, 2012 at 4:01 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Do you have an SLA? LOL



On Wed, Mar 14, 2012 at 14:12, Brian Ngure <brian@pixie.co.ke> wrote:

Down again.

Regard's

Brian Ngure

On 14 Mar 2012 13:27, "benson maina" <bensonmaina@gmail.com> wrote:

on TELKOM.... crazy speeds have you guys tried the LIVE BOX / DLINK Routers/

in love, never thought I would say that about Telkom in a hundred years

www.mbagu.com - Telkom BSP sorted us out...

On Wed, Mar 14, 2012 at 1:15 PM, Simon Wainaina <swainaina@gmail.com> wrote:
Mombasa was actually up


On Wed, Mar 14, 2012 at 1:12 PM, [J'Alego Karuoth Nyakwar Osuma] <drmattmca@gmail.com> wrote:
OW,

YOu are right - MSA totally down and cause of all teh ISPs problems.
 
me thinks undersea fibre has issues with how its implemented and we have no backups sic.
 
m

On Wed, Mar 14, 2012 at 1:07 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Oh, wait guys! So, because the cable between NBO-MSA was cut, does that mean folks in MSA were up and running while those in NBO were down and weeping? LOL!!!!!!



On Wed, Mar 14, 2012 at 12:41, Brian Ngure <brian@pixie.co.ke> wrote:
That is because most ISP's cannot twist their little brains around the concept of KIXP and keeping local traffic inside Kenya.

I bet the response from most of them on this would be "huh? what?"


On Wed, Mar 14, 2012 at 12:30 PM, gisho <gichuhie@gmail.com> wrote:

I can't understand how i was not able to ping a computer thats on the other side of the town. 



On Wed, Mar 14, 2012 at 12:21 PM, Michuki Mwangi <michuki@swiftkenya.com> wrote:

John,

On 3/14/12 12:09 PM, John Gitau wrote:
> Im not just saying this for talk's sake. That safcom network is really
> something to write/talk about
> . As far as redundancy and capacity is concerned, no one I know in this
> region rivals it.
>

No offence, but am a Safaricom Wimax customer and i have had a number of
interruptions this morning.

Traceroutes are on and off. In some instances despite traceroutes
working,  browsing, skype, etc are timing out.

Anyways what to do?

Michuki.
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