The reason is really very straightforward. They use mainly wired systems with dedicated and redundant leased lines. In some cases they use wireless but in each and every contract they have an SLA for service delivery.

The ISPs must provide a certain level of service to contract customers but most of us retail customers are not on any form of SLA except for AK. With AK all they’ll do is not guarantee you uptime but they guarantee that youll not pay for any downtime you experience. With banks etc they must guarantee UPTIME

Message: 1

Date: Thu, 14 Oct 2010 11:59:36 +0300

From: gisho <gichuhie@gmail.com>

To: skunkworks <skunkworks@lists.my.co.ke>

Subject: Re: [Skunkworks] ZUKU NOT WORKING

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      <AANLkTi=reJ8SL5w_rg3Gt++vNCxwkzK_C_rhWFjmdHwE@mail.gmail.com>

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People, not a week ends without a service provider being banged in this very list. Funny enough, big companies like Zain, Safaricom, --banks etc don't seem to have these kinds of frequent downtimes. Now, does this mean they use different links (to rest of the world ) from what the kawaida mwananchi uses or is it the quality of wiring done by our over qualified networking engineers or is it that they use very low quality equipments to cut on costs (think profits) or is it that there are waaaay too many subscribers (which i doubt) or is it that the people complaining cannot afford a quality service

(#justsaying)

Is anyone one running a webserver or something similar service from Kenya and if any what provider do you use? (yes, i know about Wananchi so i just want to 'hear' about something else)

seriously this is wanting

on other matters, anyone has any info about .ke TLD?

-erastus

When the righteous Prosper, The City rejoices but when the wicked perish there are shouts of JOY