Oh my goodness, the same thing happened to me. I had like 4GB and then two weeks ago there was some downtime and I assumed perhaps my bandwidth had expired. I usually just add Ksh. 150 so that I do not lose the remaining bandwidth, but this time I checked and saw that I had only 650MB after loading the extra bundle. I usually do a lot of downloading, but I have never spend more than 700MB per month. Therefore, I wondered where the over 3GB went! I think the bandwidth thieves are targeting heavy users with at least 2GB bundles in their accounts...this way the heavy user gets confused as they ask themselves...did I use all that bandwidth????? Perhaps I did...or perhaps I did not....did I??? I did!! No I did not!!! Perhaps I did... I am now watching my bandwidth very very very very closely. Claire. On 5/17/10, aki <aki275@googlemail.com> wrote:
Am sharing this, incase you are also affected by this mysterious disease. :- (
Right until saturday, my account had almost 3000 Mbytes available as I usually top up an about 4-6GB per month. I travelled and got back today morning only to log on and be forwarded to the top-up portal that my account contains ZERO Mbytes. Now, no one has access to my modem or account information. I looked at the portal for details and the data log-on shows data usage at odd hours of the night, yet no one could have used it as the only other who can have used it was travelling with me on the trip.
I called them today and they will investigate the matter and let me . Hahaha...! It's like a nightmare coming back. I recall many years ago the scams TKL staff used to run on International Calls. You would get billed for these calls yet you would have to prove to them that you never made such calls. Who the heck did I know in eastern europe, middle east etc? Then every month your line would be disconnected and you would send a protest letter and they would reinstate the service. This got resolved after almost 2 years of going back and forth with regional managers and the rest though never read of any arrests made but assume the offenses were covered up with the was it the 2001 or 2002 corruption forgiveness act?
I cannot believe that such things are coming back. So now I'll have to prove that I did not use the data services because obviously the system shows the data moving? You know what Orange/TKL, you can stuff the mbytes up yours! Right now I could be least bothered about resolving such petty issues. So far Orange has delivered on services, it would be a disaster if their behaviour would be pushing us to move to other telcos.
A patient but disappointed/irate Orange fan. Lets see if they resolve it during this week.
Purely my personal views. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Server donations spreadsheet http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1f... ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke