On Tue, Feb 23, 2010 at 11:14 AM, <ashok+skunkworks@parliaments.info> wrote:

On Tue, Feb 23, 2010 at 9:50 AM, Rad! <conradakunga@gmail.com> wrote:
> I've never understood the distinction between 'corporate' and 'personal'
> use. Won't i won't a fast connection and quality service either way? Can
> anyone explain why there's a distinction?

generally costs more , presumably better contention ratios and you get
different customer service.

i can give you my opinion regarding corporate services ...since for
home use i dont have any experience with uncapped bandwidth providers.

onecom - the experience was brief -- they took very long to setup
survey, equipment, connection etc. the speeds were appalling,
customer service promised the moon on a stick. finally, they simply
gave up and stopped taking my calls.

kdn - the speeds were reasonably good, but erratic at times. customer
service was simply the pits - you could never get through to anyone.
finally if you got through to anyone they took down your details - but
nothing happened after that -- and follow up calls yielded no traces
of your previous call....

accesskenya - speeds reasonably good, erratic at times. customer
service - there is usually someone to pickup the phone, record your
complaint give you a ticket number -- and they do follow up.

my biggest problem with all the isps is that no one provides reliable
bandwidth statistics. everyone gives dedicated bandwidth statistics
from office premises to isp premises ... i want "dedicated" bandwidth
usage figures on international terminations which all the isps. when
they sell me "dedicated" bandwidth ... i never really recieved the
"dedicated" part.

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