On Thu, Jul 29, 2010 at 10:29 AM, aki
<aki275@googlemail.com> wrote:
@Wash,
Is the problem on local loop or is it gateway? Because if you switched ISPs and they use the same infrastructure on LLs and IG, you are back at square one.
The problem is the gateway. LL is kinda fine.
Have you considered Telkom Kenya Ltd ? . Depending on the area, their E1 services offer upto 99% uptime. TKL and Orange have some arrangement with France Telekom routes and would suit you on EU carriers. With Eassy in their docket now, things are likely to change.
Hehee, Telkom? I think the bureaucracy that's in there is worse (or closer to) than KDN. I need an responsive ISP. One that I can get to talk to their techies.
It would be a good idea to talk to TKL business division. Maybe Rita on the list can adv you further?
Rita doesn't deal with this line of business, but simply count Telkom out of this please.
On a further note, I hear Safaricom Internet Division is gearing well. Someone told me that they offer this to corporate markets. YES, after many years I heard the words CIR & DEDICATED 1:1 and this 1:1 is on the international route, not just at the gateway! To me it seems Safaricom has taken in people who understand the internet industry.
You may also talk to them.
The other time I wrote on this list on the difficulties in getting to talk to their support team. One of them got round to calling me after two days but _lied_ to me that he would mail me the contact details on how to easily reach them. Funnily, I know quite a number of guys working there but I hate to have to call them on things which are not their primary roles.
Ohh, KDN tafhadhali get your CS division sorted out. You have the products and services, why is the human factor so difficult to organize well?
You remember KDN policy? Keep data flowing and clients waiting.. only this time they keep data and client waiting.
It's quite easy to get support from BT than KDN and I doubt KDN has as many clients. Perhaps they should send their staff to BT to learn how to support customers.