Hi Michuki;
Please note that an SMS coming from a Safcom subscriber will ONLY go thru the Safaricom SMSC. Also note that you are a ZAIN subscriber so the  HLR serving is ZAIN HLR back in Nairobi even  while roaming. Normally while roaming the HLR (Home Location Register) will temporarily send your info  to a VLR (Visited Location Register) in the roaming country.
Once an SMS is sent to you from Safcom (In Kenya) , The ZAIN  VLR  is responsible  for terminating the SMS. The ZAIN  VLR must  send back an acknowledgement to  the Safcom SMSC that  the SMS has been delivered  etc.
If  the SMS does not get this acknowledgement  it will keep sending the SMS untill the storage period  in the SMSC expires or delivery attempt count is reached (Whichever  comes first). So  the problem is most likely between the Safcom SMSC and the Zain VLR.
The best place to start the troubleshooting would be the Safcom SMSC as an error is generated anytime a delivery attempt fails.
I trust that we have ZAIN/Safcom VAS guys on this list who may asist. I can assist any of them in the troubleshooting if need be.

BR;
Joram

On Mon, Feb 1, 2010 at 10:32 AM, Michuki Mwangi <michuki@swiftkenya.com> wrote:
Hi Folks,

Not sure if anyone from Safaricom or Zain can check and help out on
this. The Zain customer care email address is unresponsive.

I have a Zain line roaming and (not on a one-network) am experiencing a
rather annoying problem when receiving SMS's from Safaricom.

The messages are not only delivered many hours later - over 12hrs delay,
but the same message will keep being sent probably over 15 - 20 times in
the next 48hrs.

Am receiving SMS's fine from Zain and other international lines without
this problem.

I have tried everything including removing my simcard and back on. But
am now convinced that its not the Zain roaming partner but something
between Zain and Safaricom SMSC system while roaming.

Any help will be highly appreciated.

Regards,

Michuki. -
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