Does this explain why some people get credit increases and other can&#39;t dial nor sms yet they have credit? Do they mean differences in latencies did result in errors in the billing system that have propagative effects on subscribers accounts??<div>
<br></div><div>What would make more sense is having delays in a particular subscribers&#39; account, whether its MPESA or airtime (including okoa jahazi). Phewks!!!</div><div><br></div><div><br><div><br><div class="gmail_quote">
On Tue, Sep 7, 2010 at 3:45 PM, Dennis Kioko <span dir="ltr">&lt;<a href="mailto:dmbuvi@gmail.com">dmbuvi@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
>From Kictanet:<div><br></div><div><span style="font-family:arial, sans-serif;font-size:13px;border-collapse:collapse"><p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px">
<font size="2" color="navy" face="Arial"><span style="font-size:10pt;font-family:Arial;color:navy"><br>There was a system glitch with a new data billing system that we are introducing into the network but I believed all the problems were resolved. I will ask my team to check this specific issue (there may be more) and sort it out.</span></font></p>

<p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><font size="2" color="navy" face="Arial"><span style="font-size:10pt;font-family:Arial;color:navy"> </span></font></p>
<p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><font size="2" color="navy" face="Arial"><span style="font-size:10pt;font-family:Arial;color:navy">The new system is called PCRF (don’t ask) and is working well in all other installations but apparently there were two key issues (one of latency between systems and another an previously unknown Linux bug). We have resolved these issues but there maybe some back issues still being dealt with.</span></font></p>

<p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><font size="2" color="navy" face="Arial"><span style="font-size:10pt;font-family:Arial;color:navy"> </span></font></p>
<div><p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><font size="2" color="navy" face="Times New Roman"><span style="font-size:10pt;color:navy">Regards,</span></font><font color="navy"><span style="color:navy"></span></font></p>

<p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><font size="3" color="navy" face="Times New Roman"><span style="font-size:12pt;color:navy"> </span></font></p><p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px">

<font size="2" color="navy" face="Times New Roman"><span style="font-size:10pt;color:navy">Michael</span></font></p><p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px">
<font size="3" color="navy" face="Times New Roman"><span style="font-size:12pt;color:navy"> </span></font></p><p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><i><font size="2" color="navy" face="Times New Roman"><span style="font-size:10pt;color:navy;font-style:italic">CEO</span></font></i></p>

<p class="MsoNormal" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><i><font size="2" color="navy" face="Times New Roman"><span style="font-size:10pt;color:navy;font-style:italic"><span style="background-color:rgb(255, 255, 204);color:rgb(34, 34, 34);background-repeat:initial initial">Safaricom</span> Limited</span></font></i></p>

</div></span><div><div></div><div class="h5"><br><div class="gmail_quote">On 7 September 2010 15:39, Samuel Wachira <span dir="ltr">&lt;<a href="mailto:wachirasam@gmail.com" target="_blank">wachirasam@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
If it aint broke....<br><br><div class="gmail_quote">On Tue, Sep 7, 2010 at 3:28 PM, Tony Likhanga <span dir="ltr">&lt;<a href="mailto:tlikhanga@gmail.com" target="_blank">tlikhanga@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex">


<br><br><div class="gmail_quote"><font style="color:rgb(51, 102, 255)" size="1"><i>2010/9/7 Simon Mbuthia <span dir="ltr">&lt;<a href="mailto:simon.mbuthia@gmail.com" target="_blank">simon.mbuthia@gmail.com</a>&gt;</span><br>


</i></font><blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex;color:rgb(51, 102, 255)">
<font size="1"><i>...........I am yet to get any communication from Safcom regarding this matter (whether they are aware of it or not, but I&#39;m 99% that sure word must have reached them about it).<br></i></font></blockquote>



<div><br>Simon, there has been a press release on this issue:<br><a href="http://safaricom.co.ke/index.php?id=1552" target="_blank">http://safaricom.co.ke/index.php?id=1552</a><br><br> <br></div></div><div>
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