Rad, quick question: do you back up *all* your bank statements and transactions? Your bank's servers could go belly-up any moment. Assuming you do it diligently, should this be expected of users? In your words, why should users care? They're paying you to make sure Murphy is outwitted.
With Microsoft/Sidekick users, there was no facility to backup their data to their phones, unless they had the technical knowhow to hook it up to their laptops and hope they could retrieve the data from non-supported software. Again, in your words, why should users care?
It is not an issue of semantics. Amazon AWS is *not* an application, it is a service on which developers build applications that end users interact with. The Microsoft/Sidekick model is *not* a service for developers, it is an application for end users. The expectations of data backup and data loss are completely different! In one case, AWS and the like, you are interacting with developers and it reasonable to expect/demand independent backup, in another (Microsoft/Sidekick) you are dealing with end-users and it is irresponsible to expect independent, un-supported data backups.
Back to bank statements: it is reasonable to expect banks to independently backup their data from their storage providers, it is completely unreasonable to expect end-users of the banks to do the same.
Complexity should always be shifted from the end-users to the developers. We're paid to (essentially) manage risk for the user, not worsen the situation.
saidi
On Tue, Oct 13, 2009 at 11:22 AM, Rad!
<conradakunga@gmail.com> wrote:
You should. Even google can lose customer data http://www.blogstorm.co.uk/google-analytics-loses-a-weeks-e-commerce-data/. And so can Nokia http://www.datacenterknowledge.com/archives/2009/02/12/nokias-ovi-loses-data-after-cooling-failure/
The fact of the matter is -- if your data is entirely stored
on someone else's servers it is only a matter of time before Murphy
catches up with you, be it colossal incompetence (as is this case),
disasters (flooding, etc) or hardware failure.
Given that my mail, calender, documents and tasks are all handled by Google ATM, I should be worried...
--
With Regards,
Phares Kariuki
| T: +254 734 810 802 | E: pkariuki@gmail.com | Twitter: kaboro | Skype: kariukiphares |
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