Greetings people,
Mkesho is a great product thro the partnership of the two great firms. Unfortunately there seem to be techical hitches that usually occur unexpectedly.
Today I needed 2 send cash urgently to somebody and since I had travelled to one of the EA countries, I opted 2 withdraw cash from my Mkesho Acc n send it directly 2 that person's Mpesa Acc. Unfortunately I only received an sms 10 hrs later confirming that my Acc has been debited yet no cash credited on my Mpesa Acc.
From my observation on several occasions, the issue seems to be occuring at the point of sending the transaction details to Mpesa for crediting the Mpesa mobile Acc. This is because my Acc is usually debited yet it fails at the instance of crediting the Mpesa Acc.
Kind Regards,
Emmaneul.