I'm in Lavington. Still waiting for a resolution. Silence is reigning from the Zuku side. On Thu, Mar 10, 2011 at 12:16 PM, Job Muriuki <muriukin@gmail.com> wrote:
I think it would be helpful if the guys affected say where they are located that way no one gets in the same issue. I am a zuku customer and am happy since June last year. Hope I didn't speak too soon.[?]
On Thu, Mar 10, 2011 at 10:10 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Wed, Mar 9, 2011 at 23:43, Brian Ngure <brian@pixie.co.ke> wrote:
BTW, still looking for any email addresses. If you have, kindly forward.
At some point I thought that when Zuku grows (grew, as now it seems a little stunted from what I read recently), they become the BigPond<http://go.bigpond.com/home/index.jsp>of this Kenya. That seems like a pipe dream now but that is what I'd hoped for. Now, with queries like this, I'd have thought they'd have a webpage detailing those, with working e-mail contacts and phone numbers. Telstra does this so well<http://www.telstra.com.au/help/contact/bigpond-internet.html> so maybe they can copycat them. However, it all boils down to support@ke.wananchi.com (perhaps there is support@zuku.co.ke as well?). What beats me though, is why Zuku are unable to sort out the problems with their Phone system. I know so many guys in the Kenyan market who can solve their problems by setting up for them a good system, but I thought they were in an upper class, that they could get Cisco/Avaya running to them to setup up a Call Centre kind of facility. Hii ni system gani ya simu wanatunia??
Maybe Communication with Customers is not one of their major concerns?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE, +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
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-- Regards, Job Njogu Muriuki,
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Address: 42665 00100 Nrb
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-- Regards Brian Ngure
