I've got several complaints now including forcedly loaned credit after a subscriand forwarded them to CCK. Quite frankly this thing should be suspended until all the complaints are resolved. I've proposed to CCK as such... On Tue, Apr 7, 2009 at 12:17 PM, Patrick Kariuki <patrick.kariuki@gmail.com> wrote:
Fair enough Alex - looking forward to some tangible results.
On 4/6/09, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
On Mon, Apr 6, 2009 at 8:35 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
The ICT consumers association through Bwana Gakuru should also act on the issues that have been raised regarding the cost and quality of service. CCK should at least come up with a guideline that is considerably fair. In short i am saying let us use available institutional channels to solve our issues proactively.
Actually been working closely on "Chukua Hatua" with CCK Consumers Affairs department. We are happy with their first ever "Consumer Fact Sheets" (assured they'll be improved in future..) http://www.cck.go.ke/consumer_fact_sheets/
Right now we most concerned with Safaricom's new "Okoa Jahazi" airtime loans complaints . I have received. When they loan the airtime and charge 5/= "service fee", the consumer is unable to tell how much they've used of that extra time. Why? their balance it only shows the few shillings they had prior to the loaned top-up - thus left exposed to arbitrary charging by Safaricom. Shortly contacting CCK on the same..
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