There is also a sub-category - let's call it ID-10-TS. In this category are those cases where the support guys are at fault. Example: I have a machine in a data centre, which I access remotely via SSH (I won't say where (well, I may, if given copious quantities of the 'amber nectar')). One time, I couldn't connect, or ping the box. (/me calls 'support') Support Guy: "machine is not reponding, but our network is ok - even if we plug another machine, it works" Me: "Are any of the warning lights on?" Support: "No - just the 'power' led" Hmmmm.... (/me drives to the data centre) On arrival, I find the machine is OFF!!! (the 'power' led was lit, because there was power to the box!!!) Tony 2009/7/3 Dennis Kioko <dmbuvi@gmail.com>:
I second George and Kiti, lets start an "ID-10-T" where support guys can post the most ridiculous problems they solve.
On 03/07/2009, Kiti Chigiri <kiti.chigiri@gmail.com> wrote:
we weould have acode word for such "support issues" ...called them ID-10-T (read idiot) errors
On Fri, Jul 3, 2009 at 5:28 PM, David Ndambuki <damundx@gmail.com> wrote:
Dennis you wouldn't believe this, it has gotten to a point where i just renamed the guest account and set it to auto-login, put up appropriate printing perms, disabled auto play for removable devices ..... but you still find that after a week these guys somehow manage to mess it up.
I'm starting to think of thin clients veeeery seriously.
On 07/03/2009, George Njoroge <themburu@gmail.com> wrote:
Oooh Men,
Kioko you have made my evening. I think we should start a thread on that since it was very hilarious.
Cheerz Themburu
On 7/3/09, Alvin Jason Ochieng <ajochola@gmail.com> wrote:
Dennis,
You've made my day. I remember in the 90's when we used to support SCB - Country wide.
Drive from Kisumu to Eldoret to find a keboard is unplugged !!!! OMG
Mileage and 10k per call ....you guys should be paid handsomely but I coudn't take it no more!!!
On Fri, Jul 3, 2009 at 3:58 PM, Dennis Kioko<dmbuvi@gmail.com> wrote:
you guys dont know what it is to be in ICT support. It is the one place where no one like picking calls. Most of the problems are at layer 8 of the OSI Network model, the user. some of the problems i have solved in the recent past include:
unplug a network cable from a desktop to a laptop find out why a printer was not printing, whose user decided the printer cable ws the best place to hang her purse Design a document in powerpoint(User doesn't have an idea how to)
Worst of all, the users always know what is wrong with their computers, and tell you what you should fix(why did they call in the first place).
the best solution so far, is to give limited accounts and set strict antivirus settings as someone pointed out.
Otherwise, the user should be educated before they are emplyed. 2009/7/3 chuks Jonia <chuksjonia@gmail.com> > > Thats tru bro, I official stop supporting anything windows as from > 2002 when xp was dropped. Find Alternatives Dennis. > > On 7/3/09, George Njoroge <themburu@gmail.com> wrote: > > Hey Kioko Dennis, > > > > I at one time did not forget, thats why I offered the contribution in > > the most brief way possible plus as the IT guy you should provide > > alternative solutions other than the existing ones which are failing. > > > > @All Cheerz > > themburu > > > > > > > > On 7/3/09, liwindi joshua <liwindi81@gmail.com> wrote: > >> And some of them disable regedit > >> > >> Edwin Wambua wrote: > >>> @Lawi, that wont always work since some viruses change registry > >>> settings to ensure you can't display hidden folders. > >>> You can make the changes suggested below to the registry; > >>> > >>> > >>> http://tuxvoid.blogspot.com/2009/04/cannot-display-hidden-folders-and-files.... > >>> > >>> -- > >>> I know everything, what I don't know I just haven't googled yet. > >>> > >>> Edwin Wambua > >>> > >>> Tel No:+254721995519 > >>> > >>>
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