1. Customer Care
They have the worst CC in the world in my experience, I have dealt with local and international CC/support teams over the years, even reverting to chat in other cases due
to language issues. As an extremely patient person maybe because of being in support for many years. I have never seen the level of support I have had to suffer under KPLC

From the online tweeter feed the issues some raised shows a power grid in dire need of an external audit. The issues paint a picture of a burning house with multiple fires starting simultaneously.

That's KPLC for you. I had the same issue with a prepaid meter. I went to their office at Stima Sacco and found out the staff goes for lunch at 12.30pm and comes back at 2 pm.

After wasting two hours waiting, I was promised to be sorted the following day and I told them if no one comes I would bypass the meter as I had prepaid and they failed to supply power.

As usual, no one came and I bypassed the meter. 3 days later they fixed the meter and left me with 3 units from 36 units I had before. So I paid and the meter wasn't in the system. Luckily it was done the following day.

I think KPLC should be left to maintain the transmission lines and invite companies to bill and maintain the last mile (drop cable and metering). That way we can have localised companies which will respond faster, better service delivery and we can yell as they will be more accessible not to mention bring competition.

Regards,
Job Muriuki,

Skype: heviejob

On Fri, Jan 29, 2016 at 10:36 AM, Denis G. Wahome via skunkworks <skunkworks@lists.my.co.ke> wrote:

First it took them a week to replace a faulty Pre-pay meter (Report Monday Replaced Sunday). I get a new meter and power is working.

So when i try to load units on following Monday "invalid meter" report the same day. Five(5) days later 17 calls to CC, social media etc. Still its not registered.

So now I live in a cave all other flats have power and I turn to open flames for lighting etc.

Is it manual process to register the meter like pull levers, run cables and stuff!!!

Do these guys even try?

R

D

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