I will respond both an an economist, then as a tech person, since im both.
One, the size of the Kenyan market is small. We should encourage more companies to grow big and fight it ugly in the international arena. Like Equity, Family Bank, Seven Seas, Symphony, etc, etc, so that our economy can grow in size. Small people focus on small problems. Safaricom is a small player in Africa, its not even a quarter of MTN. So when I see a government breaking down a small company, I get sad.
As an entrepreneur, year in year out we have invested such that I, particularly, have nothing financially to talk of, because by investing, jobs are created. I want to see our company grow. I take nothing home hoping that one day we will be a big regional player. All my efforts are geared on the bigger picture, a large innovative organization able to support the economy, and reward our staff and partners for their loyalty.
As all of us already know, all the telecoms providers apart from don't declare profits, apart from Safaricom. Airtel has been sold numerous times, has never declared a profit, yet it was a bigger company than Safaricom. The French and Indians have figured out how to make money without declaring profits, look, Telkom Kenya has been fraudulently loosing government shares (our shares) through their partner Orange so that TKL can be sold entirely as a french operation. They look east and west, while we look south, they steal from us.
Look at what Indians did to KDN before selling to Liquid Telecom. These companies are here to steal and not to grow Kenya. If they don't pay taxes like other companies, if they don't support the economy by declaring profits (by paying expatriate staff reasonably thereby having something for the locals), if they don't support the economy by continuously investing and training personnel, if they keep paying handsomely the expatriates who know nothing about the local market and underpay Kenyans, let them close down.
I THREW my lovely Airtel line when I realized:
1. I keep on loosing data bundles
2. Funny machines keep calling me at night so that im in trouble with my wife
3. Their offers begin but disappear without notice, the price increasing without notice
4. Most of the areas I travel to have no clear signal
5. MPesa is convenient, I can save the day for my relative anywhere in this country, I too can be saved while in trouble without sweating.
6. Data is a problem, I never know which plan I will be on
7. Airtel Money is free, but is there guarantee that the services will remain free for the foreseeable future? When will the free offer end?
Do Kenyans really value "Free" or do they want some freedom?
As for Orange Telkom, advertising sells. But when you advertise a product and kill it the next month its as bad as it can get. I kept being called by our clients that had bought black box machines, very many of them. People who had invested in the CDMA because their areas of operation are underserved by Telkom Kenya. We did expensive PBX solutions, they invested in airtime to keep their investments running. Without reasonable and sufficient notice, Telkom Orange killed the service.
They have the fastest internet with a lot of gaps, across the country. But who knows? If the Skunks don't know, pray heaven who else knows? The experience should be seamless as nothing short of that will backfire. Orange money is literary non existent, apart from the "Money" bit, I don't know where a single Orange Money agent can be found.