I've been on Zuku for years but have let my account expire as last months Internet outage as yet is unresolved for me. The only choice they gave me was to pay for it and wait until its repaired. As yet still not working.

Zuku responded to me with "we have no control over the outage and you are expected to pay until its resolved" and I'm using orange 3g, so paying Zuku and orange isn't an option.

Can you believe it? Zuku customer since the beginning, no responses to my concern, what to do but cancel.

Sent from my iPhone

On 2012-08-01, at 10:13 PM, Kevin Omondi <kevin.ouma@gmail.com> wrote:

Thanks Riyaz.While you're at it any hope of getting ZuKumar fibre in the "less privileged "neighbourhood of buruburu this millennium ?

On Jul 30, 2012 10:54 PM, "Riyaz Bachani" <riyaz.bachani@ke.wananchi.com> wrote:
Hi,

There was an issue today with one of the routers in the network that got affected by some malicious traffic.
This was resolved around lunch time after about an hour.

On the issues from last week - am not sure - things should actually have gotten better, since the IMEWE cut got
fixed end of last week, and traffic was back to normal by Saturday. Maybe you can send your specific client
code and case to support@wananchi and CC me, and will check on the specific issue.

R


----- Original Message -----
From: "Moses Muya" <mouzmuyer@gmail.com>
To: "Skunkworks Mailing List" <skunkworks@lists.my.co.ke>
Cc: "Skunkworks Mailing List" <skunkworks@lists.my.co.ke>
Sent: Monday, July 30, 2012 2:55:41 PM
Subject: Re: [Skunkworks] ZUKU INTERNET



Mine has been playing cat n mouse from last week. Is there no one from Zuku on this mailing list? They seem to have gotten used to the complaints and are not making any efforts to resolve them! Anyway, complaining here won't solve anything...

On 30 Jul 2012, at 14:00, Martin Gicheru < martin@techweez.com > wrote:





Same here, had some downtime before lunch, but internet is back now.


On Mon, Jul 30, 2012 at 1:30 PM, John Gitau < jgitau@gmail.com > wrote:


dont even start:-) and yes I have been having weird on and off issues....not so much today though




On Mon, Jul 30, 2012 at 1:27 PM, Moses Muya < mouzmuyer@gmail.com > wrote:




Is anyone else experiencing problems with their Zuku internet connection since Friday last week? It's on one minute and off the next!

--
Kind Regards,


Moses Muya.

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**Gitau

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Martin Gicheru | Business Development | Techweez Solutions

Email ID: martin@techweez.com | Tel: 254721906171 | Website: http://www.techweez.com |

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