Jangita, Visit their offices and make a Formal Complaint . On Mon, Sep 6, 2010 at 6:42 PM, Jangita <jangita@jangita.com> wrote:
On 06/09/2010 5:09 p, FREDRICK OGUTU wrote:
_*NEVER TRUST SAFARICOM WITH MPESA AGAIN
*_*On saturday my money in MPESA that was 6,834 just dissapeared when i called MPESA customer care they told me that there are conmen who do such with a word of promotion.the surprise is ,that i did not send money but just realized that my money in not there when i wanted to top up.So safaricom guys are not concerned,coz i just wanted to trace the culprit and they have all his details and phone number.they are telling me that,they can not do such job,just imagine ur bank telling u that they cant trace money LOST IN THE ACCOUNT.IM <http://ACCOUNT.IM> Disapointed.HOW CAN THEY ALOW CONMEN TO OPERATE THEIR MPESA SERVICES.*_* *_
Seems like SIM cloning; did you "loose network" at some point in time? what was the last MPESA agent you visited?
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