> to sort out this mess, i think dual authentication should be used. I don't
> see why for the same Card, an ATM will ask for a PIN yet in a shop no pin is
> required. That is just plain stupid security from the service providers. The
> terminal/overall system should be changed to request for a PIN....
>
> On Sun, Jun 13, 2010 at 10:12 AM, mash lists <
mashlists@gmail.com> wrote:
>>
>> All I can say is that urs was a very lucky case coz to be honest, this
>> is the first time I'm hearing of a refund. Banks really refund.
>> I'm not suprised about theft via the supermarket. I've been to one and
>> when I produce my card, they just process without demanding
>> identification. On enquiring why, they give a bogus answer like 'you
>> look like the real owner of the card' or 'you dont look like a
>> fraudster'
>> There's this other one that keeps there terminals under the desks. If
>> you complain, they place it on top but return it under the desk.
>> In the real sense, consumers are supposed to take care of their cards
>> and in case of lose, a toll free number is usually provided.
>> I'm sure we know by now that the physical card does not have to be
>> present for fraud to occur!
>>
>> On 6/11/10, Odhiambo Washington <
odhiambo@gmail.com> wrote:
>> > On Thu, Jun 10, 2010 at 7:41 PM, mash lists <
mashlists@gmail.com> wrote:
>> >
>> >> I'd like to know whether anyone here has ever been a victim of the
>> >> above or know anyone who has. How was the response from the bank?
>> >> You dont have to mention the bank.
>> >>
>> >>
>> > Sometimes back, a sister to a friend of mine came visiting from the US.
>> > She's an American of Kenyan origin after having migrated to the US via
>> > the
>> > Green Card syndrome:-)
>> > Well, what happened is that although she's 'formerly' a Kiuk, the
>> > American
>> > system happened to have changed her, so much so that when she went to
>> > church
>> > one of the days, she carelessly put her handbag down under the seat she
>> > was
>> > occupying. One thing led to another as the handbag disappeared from
>> > God's
>> > own house.
>> > And that marked the beginning of a long running episode I had with a
>> > major
>> > local supermarket chain and a major bank. The lady's credit card was
>> > used to
>> > purchase items from several branches of the supermarket, to the tune of
>> > about half a million, within a span of just a few days! Naturally, I
>> > reasoned that it should never have happened, as the cashiers at the
>> > supermarket are supposed to verify the identity of the person doing the
>> > purchase via a credit card. All the purchases using the credit card were
>> > never supported by her passport, which luckily was not in the purse that
>> > got
>> > snipped. Well, I had several e-mail exchanges with the head of ICT in
>> > the
>> > supermarket, with evidence we obtained from the lady's overseas bank
>> > that
>> > showed all the transactions. In a way, the supermarket chain's ICT head
>> > did
>> > his best to protect the reputation of their chain, and was almost
>> > deciding
>> > on not doing anything regarding the fraud, but based on research I did
>> > at
>> > that time about Credit Card frauds and the writeup I had done, I simply
>> > told
>> > him that I had a very nice article for both local and Int'l media if he
>> > decided that they (supermarket) was not responsible and had no
>> > culpability
>> > at all in the fraud.
>> > I believe this kind of made him wake up. He requested me to chill a bit.
>> > The
>> > next calls I received were from their bankers' department that deals
>> > with
>> > such Fraud cases. In another week or so after the call from their
>> > bankers,
>> > my friend's sister had all the money that had been used off her credit
>> > card
>> > refunded.
>> > In a nutshell, you need to build a very water-tight case on the
>> > incident.
>> > Every organization that does business using Credit Cards must have a
>> > system
>> > of verifying that whoever is using the card has authority over the card.
>> > They are supposed to even contact the bank that issued the card to
>> > authenticate the transaction if they have doubts on the identity of the
>> > person. It's different if the transaction was done online though.
>> >
>> >
>> > --
>> > Best regards,
>> > Odhiambo WASHINGTON,
>> > Nairobi,KE
>> > +254733744121/+254722743223
>> > _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> > "If you have nothing good to say about someone, just shut up!."
>> > -- Lucky Dube
>> >
>>
>> --
>> Sent from my mobile device
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