If you look at the way warranty works, with regards to Apple in particular, the costings come about when you : 1. Buy the mac from Regional offices, in most cases, you don't need to pay anything for warranty and will be cleared regardless. The only setback might be delay in spares arriving. 2. If the Mac is bought from an intl. source, it costs us to bring the parts in and costs labor. The freighting cost and labor cost is what we then charge our clients. This can vary when it comes to what part it is, delivery time, and the time taken to replace part ( Can vary between 1 and 6 hours ). watchman On 6/15/10 6:28 AM, Alvin Jason Ochieng wrote:
Chege,
In that case let Techbiz deal with Mustek Directly.
On Mon, Jun 14, 2010 at 4:47 PM, Maingi Chege<compulinekenya@gmail.com> wrote:
dont know who is my acounts manager coz hv been through techbiz mombasa branch
On Mon, Jun 14, 2010 at 3:54 PM, Odhiambo Washington<odhiambo@gmail.com> wrote:
On Mon, Jun 14, 2010 at 11:57 AM, Maingi Chege<compulinekenya@gmail.com> wrote:
Dear Skunkworks, Is it true that the mecer warranty center don't change faulty parts on their warranty machines unless they are completely broken down. I have a case where my clients pc has squeaking HDD and dragging as you work with it..for the computer fundis bet u know what that means.. was sent to the center which they ignored ..as in awaiting for hdd to crush then to replace which could be 6 months from now hence warranty void.. has anyone else encountered such a a case. have been selling and marketing their pcs coz of the 2 yr warranty clause.....
Please contact your Account Manager on this, or escalate it if you are not satisfied with his explanation. I have a very good experience with Mecer (Mustek EA) Services. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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