Alex, Your comments are spot on. For those who subscribed to Orange (GSM voice) soon after launch would remember a tariff that was cheaper (almost similar to the promotion Zain have been running the last quarter of 2009) and would allow you to select friends/family at a cheaper rate. One day somebody (some people) at Orange decided to do away with the Tariff "waka tu wacha kwa mataa" What I am saying here is that even if they upgrade to what and the service is not up to par as per the consumer expectations and we don't really get service worth what we are paying for, we shall just have to make do with what we get. That's why any time there is a major problem that touches on Mwananchi you'll hear the line "tunaomba serikali..." I wish serikali would come to our aid. On Sat, Jan 2, 2010 at 10:56 PM, Gakuru Alex <alexgakuru.lists@gmail.com>wrote:
On Sat, Jan 2, 2010 at 8:46 PM, amanya <whynnot@gmail.com> wrote:
In this talk about Cost/Benefit let's not be like the mice who wanted to bell the cat. Let's criticise but more importantly let this be practical with suggestions. I have also ditched Suffericon voice. Sasa niko Yuu tu sana, for example.
How practical are our "open choices"? Won't we all sooner or later find selves 'recycling' (esp. mobile) oligopolistic service providers - in the situation of a few sellers providers but vast buyers -> collusion -> cartels-> absent/weak consumer protection -> exploitation-> helplessness (hence new technologies= fantasies)
Am surprised though that Alex Gakuru, who sang Orange praises as far back as a year ago minds that they are improving their speeds.
August 2008, in reference to attached speeds. If a service WAS once good it does not equate to future quality and price paid for. Over last 1 year the service was degraded to less than a third of the initial speed, quality/reliability deteriorated BUT was and still is charged the same price. I have over 35 complaint emails over this service to Orange and CCK complaints office.
Consumers have to protect ourselves, especially if continue being failed by others.
a.
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