Mark,

I think the reasoning by some is that we have moved ahead technologically so hiding Caller ID should not even be discussed. However, I believe Airtel should tell all and sundry that the option is BANNED in their network and will prevent subscribers who activate it from making calls. I don't think it's right to silently activate it and hope everyone will know.

I wonder who makes decisions at Airtel - ALL decisions. They are mostly wrong, from Marketing, Customer Care, etc.



On 17 February 2014 21:30, Mark Mwangi <mwangy@gmail.com> wrote:
The only entity that is affected by the hidden caller ID is the recipient of the call. Otherwise this can be overridden by the operator as premium subscribers on Safaricom could tell you. They see all no.s hidden or not. 

I don't know why we are complaining its not like the landlines used to show caller IDs. 


On Mon, Feb 17, 2014 at 6:32 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:

I don't think there's a bigger justification than that just the same way someone turning up at your doorstep in a hooded mask knocking is a nuisance. What possible reason could there be for hidden caller ID ? And why didn't  the same manufacturers deem it fit to enable blocking of hidden caller id without third party apps?

./bernard

On Feb 17, 2014 5:50 PM, "Odhiambo Washington" <odhiambo@gmail.com> wrote:
Bernard,

If that option was such a nuisance, then I suppose the phone makers should be the ones to help sort out this problem. Yes, it could be a nuisance, but I am of the opinion that it's there for a reason and if someone (callee) doesn't like it, they can always decline the phone, or even better still, modern phone apps can help them block those.

Is there, besides the nuisance, a good justification to prevent callers from using a feature available on their phones?:)

 


On 17 February 2014 16:51, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
I'm actually impressed that Airtel has implemented this feature and can only hope Safaricom follows suit.

Hiding Caller ID is a nuisance and should be discouraged.




On Mon, Feb 17, 2014 at 4:45 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
First of all, sorry for cross-posting.

I have spend a better part of today on calls with Airtel Customer Care, an Airtel Techie and an Airtel Customer Care Team Leader trying to figure out why a colleague could not make calls from his line. If he dialled any number, it would not go, with 'Check Operator Services' being displayed on the screen. More than 10 calls to Airtel and all I was being told is 'do a lock-up', 'we've refreshed the line', 'do a lock-up' and all this didn't solve

Finally at 1620hrs, I call the number for Customer Care Team Leader and he asks me to check the SenderID setting under 'Call Settings' on the phone. I find that 'Send Caller ID' is set to disabled. He tells me to enable it and then try calling and voila! I am able to call. So I ask him why so and he tells me that on Airtel's network, if you hide Caller ID, you will NOT be able to make calls.

I tested that option on my own phone and for sure I am not able to call, but at least it tells me 'Check Caller ID sending'...
I tested that option on another phone with Safaricom SIM Card and I was able to make calls to Airtel, Safaricom, Landline...

Someone please tell me what this is supposed to achieve, besides the fact that I believe this setting should be set at the pleasure of the phone user.When did CCK introduce this legislation and why is Safaricom (and probably other MNOs) not adhering to it??

IIRC, nowhere in my contract with Airtel did they mention that it's their discretion to decide on this option.


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Nairobi,KE
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"I can't hear you -- I'm using the scrambler."

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Nairobi,KE
+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."

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+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."