Now, with queries like this, I'd have thought they'd have a webpage detailing those, with working e-mail contacts and phone numbers. Telstra does this so well so maybe they can copycat them.

However, it all boils down to support@ke.wananchi.com (perhaps there is support@zuku.co.ke as well?).

What beats me though, is why Zuku are unable to sort out the problems with their Phone system. I know so many guys in the Kenyan market who can solve their problems by setting up for them a good system, but I thought they were in an upper class, that they could get Cisco/Avaya running to them to setup up a Call Centre kind of facility. Hii ni system gani ya simu wanatunia??

Maybe Communication with Customers is not one of their major concerns?