Dennis, Safaricom doesn't get paid for downtime they recover amounts from KDN invoices, you should see the SLA it's draconian ;-) There's also another ISP in that KDN Soup called Skyweb if I am not wrong. Kiania D. On Fri, Jun 24, 2011 at 1:14 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
The fact that responsibility and roles are not defined, no audit taken on problems and who should have been responsible. Swift Global do not pay their customers for downtime, KDN does not pay Swift global for down time, the moment that people start been paid , things will be taken seriously. How many hours does fibre downtime on Safaricom last? well , Safaricom get paid for downtime. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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