Thanks William, But I've deployed OTRS to some extend and seeking to optimize its deployment and usage. R, M On Thu, Oct 29, 2015 at 3:43 AM, William Muriithi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Morning,
Rt is also a great tool for this task
https://en.m.wikipedia.org/wiki/Request_Tracker
Regards
William
Hi Odhiambo,
You good in OTRS? or
know someone who is good in its config and deployment?
On Mon, Nov 8, 2010 at 4:07 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Mon, Nov 8, 2010 at 2:47 PM, Jacinta Gugu <jess.gugu@gmail.com>
wrote:
Does anyone know of a good opens source helpdesk software, where
clients
report their issues to the IT team to be worked on ..
Jacinta,
The following have been mentioned:
1. eventum <http://forge.mysql.com/wiki/Eventum/>, 2. RT <http://bestpractical.com/rt> <http://bestpractical.com/rt>3. OTRS <http://otrs.org>
I love these apps when run on Unix.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
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