I also think as Kenyans we are to blame. We for far too long stuck to celebrating how huge MPESA was without challenging Safaricom to do more. I guess the success of one project more got on to their head more and they didn't feel the need to make it better.

 

What is worse is instead of getting better, the product actually deteriorated, with major outages and just became unpleasant to use. In the end, people kept on using MPESA because they were 'trapped' and not because was easy or good to use.

 

It is rather irritating when people keep on referring to the success story of MPESA. Move on. That was 7 years ago.

 

Good didn't sit down and celebrate search for decades. Apple didn't marvel at the iPhone in 2007 and stopped innovating. IBM created Watson for the Jeopardy challenge and eventually use the supercomputer to solve complex health problem.

 

Safaricom seems interested in the fees they now make from MPESA which they keep on hiking. If anything, with economies of scale, we expect to see lower prices.