Hello Yvonne,

I would suggest that an organisation that is diligent enough to comply with a set standard should perhaps adopt ITIL V3?

This would be a more holistic approach as this would deal with IT service management in totality as opposed to a single process.

Just a suggestion.




On Wed, Oct 23, 2013 at 9:23 AM, Yvonne Murenga <yvymurenga@gmail.com> wrote:
Odhiambo, No worries, Its my first time too. It was requested by a client to be used for all their IT procedures. I think its more of a set of guided procedures that govern the day to day I.T services in any company. What now I need to know is, what is the body that came up with IMAC and what are these guidelines?

Amos, I bumped into that site too, already, but it still doesn't have enough. I wish for more. Anyone who is using/Has used IMAC procedures in any project?


On Wed, Oct 23, 2013 at 9:05 AM, Amos Sang <sangask@gmail.com> wrote:

Regards,

Amos  Sang | ICT Consultant

E-mail: sangask@gmail.com | Cell: 0736 291 933 | Skype: Sangask1 | Twitter:@aksankip

Web design, development and Hosting, PC and Laptop repair and troubleshooting, Networking,


On Tue, Oct 22, 2013 at 2:55 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:
Hi Yvonne,

Assuming IMAC is an acronym, what does it stand for?

There must be a smarter way of asking your question, I believe.



On 22 October 2013 14:03, Yvonne Murenga <yvymurenga@gmail.com> wrote:
I would KINDLY like to know more about IMAC procedures. TIA

_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke



--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."

_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke



_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke



--

*William Warero*
***            *
*Skype:william.warero| Twitter:wwarero

http://www.produsoul.wordpress.com

*