[Skunkworks] Orange Modem Connection Down?

Hi, Wanted to ask if anyone else is experiencing a problematic connection on the Orange modem. Also if there's anyone from Orange on list who can assist, much appreciated. I'm using an Orange connection in Thika. For the last week or so, the modem connect okay but I get 0kpbs download speed. At best, sometimes I get an intermittent download (0kpbs - 20kpbs), very unstable. Upload speeds seem okay/normal. Have Orange customer service, despite all their help, problem persists. Also tried using a different Orange and Line modem, experienced same problem. Anyone from Orange on list who can assist, much appreciated. Asante.