2009/7/8
<ashok+skunkworks@parliaments.info>
2009/7/8 Odhiambo ワシントン <odhiambo@gmail.com>:
> you never got to use. I've been buying 1GB bundles (KES 2,499) and sometimes
> by the end of the calendar month, I still have like 300MB remaining which
> then just disappears into Safaricom's coffers.
> 1GB at 2500 means KES 2.5/MB. Losing 300MB means I forfeit KES 750 to
> safaricom and my line is still active!
> Why is it so difficult for Safaricom to let customers use all the bundle
> they buy by bringing the balance forward???
I have never actually monitored usage... but I remember a safcom
support person telling me that the unused data balance is brought
forward, once you buy a new package for the next month...
isnt that the case ?
No!
Once you buy a new package for the next month before the expiry of the previous month's bundle!
If your bundle expires today (with NN MB still remaining) and you buy a package tomorrow, you only have the new package. The NN from the previous bundle is gone down the drain... no, to Safaricom's Bank Account somewhere!!