There are many reasons not to like Safcom, but they are the only proactive internet service firm ... Check the warning below ----- From: Business Support Sent: Thursday, December 02, 2010 11:38 AM To: Business Support Subject: RE: SLOW SPEEDS AND INTERMITTENT SERVICE TT: 10865 Dear Customer, The Seacom service providers have confirmed the exact point of fault as per below stated: Seacom update: As per the SMW4 Team, there is a fiber cut on Trans Egypt Terrestrial part between Alexandria and Suez on Route-2. The fault has been located 3.5 km from Alexandria. All the traffic didn’t switch over to Route-1 due to a suspected equipment issue. The equipment issue has been escalated to their vendor. The ETR to resolve the fiber cut is 3 and a half hours from now. We deeply regret the inconvenience this may be causing you and ask you to bear with us as we work to resolve. We will keep you updated on the fault resolution Kind Regards, Safaricom Business Support Pilot Line: +254 20 427 2222 GSM Pilot Line: +254 722 002222 www.safaricom.co.ke -- [Asentric Consulting Ltd] "You don't build a business, you build people who build your business for you" - Brad Sugars