@nyarotho kennedy I received an SMS from safaricom this morning. I bet I might have been a little ignorant of my credit status: This is what it said; Dear Customer you have been refunded Kshs 16 due to an overcharge on your line on 5/9/2010.We apologize for any inconvenience caused. Thankyou. Safaricom I had realised that my credit had at some moment gone down so quickly but was not bothered. If the dates are the same, then you should followup. Maybe they are still doing reconciliations and have not come to you as yet. On Tue, Sep 7, 2010 at 12:13 PM, nyarotho kennedy <kenyarotho@gmail.com> wrote:
Hi friends,
Note:Am not here to fuel price wars.
Last evening i loaded credit of 50/= to my Safaricom line and made two calls to Safaricom numbers and sent two long SMS. I also minimally surfed on my phone browser. The summary is as below. (Between 8.20pm and 9pm) Call1 55/60 * 3 = 2.75 Call2 107/60*3 = 5.35 Surfing = 3.00 SMS 2*2*3.50 = 14.00 Total = Kshs 25.10
On dialling *144# my balance reads Kshs 2.40.
My question is, where did my Kshs 22.50 go to??
Somebody please help out here....this could be happening to many kenyans. Its about time all customers were mandatorily given copies of SLAs.
God bless you all!
-- People should know when they are conquered.
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