Billy said it all,what I can add is:<div> <div>(1.)Use IE,that will save you a lot of headaches and heartaches,and the older version you have the better.</div><div><br></div><div>(2.)If it refuses to accept the password you have always been using just request for a new one(again,I dont know why that only happens in FF and Chrome)</div>

<div><br></div><div>(3.)Since they know how &quot;user friendly&quot; their website is,they have user guides like <a href="http://www.revenue.go.ke/incometax/pdf/UserGuide_IT1.pdf">THIS</a> to help you.</div><div><br></div>

<div>(4.)Be patient,very patient;mvumilivu hula mbivu.I finally managed to submit in the afternoon after almost giving up.<br clear="all"><br></div></div>