On Tue, Jan 26, 2010 at 8:04 AM, Humphrey Forum <humphreyforum@gmail.com>wrote:
Hello,
Anybody out there who can assist in giving details on how to configure Request Tracker Ticketing System.
The system has been written in Perl. I have managed to intall it but have been unable to configure it to pop E-Mails.
Your assistance will be appreciated.
Hello Humphrey, Request Tracker (RT) does not pop e-mails. It does not have such a function. You must have a running MTA on your server, besides finding another way to get/download those e-mails onto the RT server. You could use fetchmail or getmail, but such is not an elegant solution for RT. RT's queues each require a unique address for correspondence. These addresses must be identifiable by your MTA if you need RT to interact with users. So go ahead and install a functional Postfix/Exim (or your choice MTA) on the server and find a way for the MTA to handle e-mails to RT If you intend to use Exim as your MTA, you can find configuration details for Exim on this link<http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=229052>. This is only for the MTA. You still need to configure RT_SiteConfig.pm and Apache in order to get everything glued together and running. HTH -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube