Every time i call Help desk for any provider i go straight technical talk...... if answers dont flow within seconds i ask for the name of the person who will handle and the department .... WARNING:Dont wait for them to call after that repeat the same process till you are talking to the big chief ..... works for me everytime On Tue, Oct 18, 2011 at 12:06 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Those commands (at least the ones I'd have desired) don't work with ZTE MF192.
On Tue, Oct 18, 2011 at 11:57, amanya <whynnot@gmail.com> wrote:
HTH http://3g-modem.wetpaint.com/page/ZTE+AT-commands
On Tue, Oct 18, 2011 at 11:22, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Tue, Oct 18, 2011 at 09:19, Thomas Kibui <thomas.kibui@gmail.com>wrote:
I disagree Liko, The customer support agents we talk to are NOT techies. Some of them have no clue about the solutions installed out there. They should stick to capturing the problem on the CRM, issuing out a fault reference and escalating the matter to the people who can understand the problem. Sorry to say but some cane in straight from Nandos.. Good customer interaction experience BUT knows zero regarding technology.
Wait a moment. When I call 200 (Safaricom) or 200 (Orange), do you mean the people I interact with are that calibre from Nandos? And a company like Safaricom can employ graduates for Desktop Support??? Now I am lost. Whenever I have called Orange with this particular problem, the CSE would always put me on hold while they "consult". I wonder if this is the moment they talk to the real techie in the bg? If the truth is that "some of those answering calls have no clue about the solutions installed out there" (and I feel it's true), then I think it's time we techies water down our expectations from the Call Centres....However, I hate to discuss a technical issue with a chap from Nandos.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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-- GG
