KDN fibre is a #fail. The thing goes off anytime. We are connected via swift and in a week, we spend quite hour calling swift support who in turn blame KDN. On 3 August 2011 10:02, susan muthui <susan.muthui@gmail.com> wrote:
Morning skunks,
Still trying to figure out why the subject of this mail trail is "KDN fiber to homes" and the "customer service" bit [?] Regards Susan On Wed, Aug 3, 2011 at 9:50 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Just for the kicks, I'd like to say that I am a very happy Access Kenya/Safaricom client. I'd not love them to be bundled with anyone:-) For those two providers, their customer service are quite responsive. JDSK's mention of Access Kenya in this context sounds like a misnomer.
On Wed, Aug 3, 2011 at 08:47, John Doe Smith Kamau KipNg'etich Jones < skunkworks.ku@gmail.com> wrote:
Well... there are atleast 3 or 4 pissed off skunkies for every ISP in Kenya, but sinse you're ISPs name doesn't start with "zuku" or "access kenya", you have a statistically better chance of striking luck (by which I mean you won't encounter issues that will require you to call support... that's where the bad customer-expierience starts)
... then again, do you have a choice for fibre from another ISP in you're area? We've opted to go for zuku fibre where i work coz its the only fibre around, and its damn close (like 15-20 metres)
On 8/3/11, alkags@gmail.com <alkags@gmail.com> wrote:
I'm thinking of working with Swift Global to set my house up with a hotspot. They say they have fibre in my estate and so they can plug me right into it. But I hear their customer care and support and stability can be questioned.
So I come to the experts - you. What do you think of them? Should I go with them?
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-- Susan Muthui 0722-303739
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