I have been wondering how sustainable zuku's business model is but they can get away with it by dropping packets whenever the links are saturated instead of queuing it which consumes router resources. Regards, Job Muriuki, Skype: heviejob On Thu, Nov 20, 2014 at 10:13 PM, Maxwell Sabwa via skunkworks < skunkworks@lists.my.co.ke> wrote:
@ Mark unfortunately for our market that is true. but when you really think about it, you remember a techie who sorted out your issue than the one who set you up in the first place.
On Thu, Nov 20, 2014 at 7:04 PM, Kennedy Aseda via skunkworks < skunkworks@lists.my.co.ke> wrote:
I might be wrong but some network devices (routers) are configured to drop/limit ICMP hitting the route processor/cpu to mitigate some DOS problems. Maybe another option is to run actual ICMP to the destination you are testing to for correlation.
However, Zuku/Wananchi should revert to Laban.
Aseda
On Thu, Nov 20, 2014 at 6:00 PM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
@Laban, contact Zuku, they will eventually fix the issue. It also helps to let them know you will not renew the contact unless the issue is fixed.
On Thu, Nov 20, 2014 at 2:21 PM, Mark Kipyegon via skunkworks < skunkworks@lists.my.co.ke> wrote:
Your point assumes a market where consumers have the power to chose a superior alternative if things don't work out.
On 20 Nov 2014, at 14:14, "Maxwell Sabwa via skunkworks" < skunkworks@lists.my.co.ke> wrote:
the problem with nearly all service providers is simple - they do not understand a simple fact: No one remembers when things go right, people always remember what went wrong. Handle crises properly and that's a plus. Have everything running smoothly most of the time is 'half' a plus... if that makes sense...
Max.
On Thu, Nov 20, 2014 at 12:34 PM, Odhiambo Washington via skunkworks < skunkworks@lists.my.co.ke> wrote:
"*It may fall under my juris but there is a specific guideline for all the clients to launch their complains."*
That is quite scary, if you ask me, especially if it falls under his/her jurisdiction! I am guessing (using my sixth sense) that s/he was quite pissed (unnecessarily) with something you had in that e-mail. However, I also do remember that "the customer is always right, especially when they are wrong" and should that happen to me, I do sort out the customer then exhale over a cold beer instead.
That convo should serve as an example of what customers go though with their providers. Is there a blog for that somewhere?
On 20 November 2014 06:52, Peter Karunyu via skunkworks < skunkworks@lists.my.co.ke> wrote:
I forwarded this email to a techie contact there, asking him if this issue falls under his jurisdiction, and his exact answer was:
*It may fall under my juris but there is a specific guideline for all the clients to launch their complains.*
No wonder.
On Sun, Nov 16, 2014 at 9:57 PM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
> Please fix your device 41.212.2.5. It's dropping > 75 % of my > packets making TCP practically useless :( > > http://pastie.org/9723527 > > > _______________________________________________ > skunkworks mailing list > skunkworks@lists.my.co.ke > ------------ > List info, subscribe/unsubscribe > http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks > ------------ > > Skunkworks Rules > http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 > ------------ > Other services @ http://my.co.ke >
-- Regards, Peter Karunyu -------------------
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-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 "I can't hear you -- I'm using the scrambler."
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