I remember some years back I called Safaricom to ask them about syncing the time from the network. For some reason it wasn't doing this while all the other networks could automatically sync the time for the phone. The response from the customer care rep was that she would pass it on to Engineering and see what can be done. 2 Days later the service was there. 

I made a request to Celtel/Zain in the same period about something else I think it was the cell info thing and their response was that they would talk to marketing or product development or something of the sort. Nothing ever happened. That told me that's where the power lay.

@ Safaricom the engineers called the shots possibly due to MJ being an engineer while at Zain the marketing guys run the show. Don't know if its still like this. 

On Thu, Aug 25, 2016 at 12:20 PM, Stephen Munguti via skunkworks <skunkworks@lists.my.co.ke> wrote:

Now everyone is trying to play catch up on 3G while they are rolling out 4G and talking of 5G

On Thursday, August 25, 2016, Stephen Munguti <kamitu.sm@gmail.com> wrote:

Yes, agreed. 

But we should never let finance or marketing department to have too much control on the technical department and it's directions.

Otherwise nothing will get done, Remember yu arguing that they have no need for a 3G as people don't have the handsets, meanwhile safaricom was busy rolling out their 3G.

On Thursday, August 25, 2016, Michuki Mwangi <michuki.mwangi@gmail.com> wrote:

On Thu, Aug 25, 2016 at 10:15 AM, Stephen Munguti <kamitu.sm@gmail.com> wrote:

My point is that the business case must come from the internal technical team. Customer has no awareness to the existence of P routers

Agreed the more reason engineers need to learn to speak above layer 7 :).

Regards,

Michuki.

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Best Regards,
Stephen Munguti.

+254720425104

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Best Regards,
Stephen Munguti.

+254720425104

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Regards,

Mark Mwangi

markmwangi.me.ke

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