I have a case report last yea...Still not sorted,i even think i should report the case to Nairobi Water ..they might have mercy..Kplc really sucks.

And their Call Centre is just pathetic..u wait like 10 mins before someone even answers.

On Fri, Jan 29, 2016 at 1:58 PM, Mutinda Kitana via skunkworks <skunkworks@lists.my.co.ke> wrote:

Hm.

You guys are lucky you're talking about days of waiting. Last year my indoor meter went on the blink. At first it would turn off before I finished keying in my token number. Then on again. Repeat. A month or so later, the screen just went kaput.

I therefore couldn't tell how many units I had left at any time. Happily my caretaker was a sharp dude and would transplant his meter to my digs allowing me to key in my token.

After numerous pleas to KPLC, I got a call from a techie on a random Tuesday at 2pm asking if I was home because "Tuko hapa na tumekuja kuangalia hio shida." Grrrr!

Eventually (months later) they sent a guy with a replacement meter which he gave to the caretaker and I was finally sorted.

Conclusion: I do NOT look forward to having any more glitches with my elec equipment!

Regards,

--
Mutinda Kitana
P.O. Box 55141-00200
Nairobi.
Tel: +254-722944455

On Jan 29, 2016 10:52 AM, Job Muriuki via skunkworks <skunkworks@lists.my.co.ke> wrote:

That's KPLC for you. I had the same issue with a prepaid meter. I went to their office at Stima Sacco and found out the staff goes for lunch at 12.30pm and comes back at 2 pm. 

After wasting two hours waiting, I was promised to be sorted the following day and I told them if no one comes I would bypass the meter as I had prepaid and they failed to supply power.

As usual, no one came and I bypassed the meter. 3 days later they fixed the meter and left me with 3 units from 36 units I had before. So I paid and the meter wasn't in the system. Luckily it was done the following day. 

I think KPLC should be left to maintain the transmission lines and invite companies to bill and maintain the last mile (drop cable and metering). That way we can have localised companies which will respond faster, better service delivery and we can yell as they will be more accessible not to mention bring competition.

Regards,
Job Muriuki,

Skype: heviejob

On Fri, Jan 29, 2016 at 10:36 AM, Denis G. Wahome via skunkworks <skunkworks@lists.my.co.ke> wrote:

First it took them a week to replace a faulty Pre-pay meter (Report Monday Replaced Sunday). I get a new meter and power is working.

So when i try to load units on following Monday "invalid meter" report the same day. Five(5) days later 17 calls to CC, social media etc. Still its not registered. 

So now I live in a cave all other flats have power and I turn to open flames for lighting etc.

Is it manual process to register the meter like pull levers, run cables and stuff!!! 

Do these guys even try?

R

D

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