Funny thing i just got an sms from Safaricom refunding me some 32kshs due to an overcharge on my line on 5/9/2010. they also apologized for the inconvenience caused.
may be .. just may be they will refund you?

On Tue, Sep 7, 2010 at 12:20 PM, Dennis Karigi <dkarigi@gmail.com> wrote:
Im no expert but isnt it that you get the 3ksh deal when u load 100ksh airtime?

On Tue, Sep 7, 2010 at 12:13 PM, nyarotho kennedy <kenyarotho@gmail.com> wrote:
Hi friends,
 
Note:Am not here to fuel price wars.
 
Last evening i loaded credit of 50/= to my Safaricom line and made two
calls to Safaricom numbers and sent two long SMS. I also minimally
surfed on my phone browser.
The summary is as below. (Between 8.20pm and 9pm)
Call1 55/60 * 3 = 2.75
Call2 107/60*3 = 5.35
Surfing            = 3.00
SMS 2*2*3.50  = 14.00
Total              =  Kshs 25.10
 
On dialling *144# my balance reads Kshs 2.40.
 
My question is, where did my Kshs 22.50 go to??
 
Somebody please help out here....this could be happening to many kenyans.
Its about time all customers were mandatorily given copies of SLAs.
 
God bless you all!
 
--
People should know when they are conquered.
 
 
 

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--
Best regards,

Dennis M.

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