KDN are refusing to give me an SLA for a 512/512kbps connection on SEACOM.

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Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223

 

Hi @Wash, they should be giving an SLA service, afterall you pay for a fixed charge each month on a 24/7/365 basis. If they cannot guarantee uptime, QOS or other factors on an SLA, including guaranteed latencies between Nairobi/Mombasa then we all are back to square zero. The duplex 512kbps that you intend to purchase should be a guaranteed circuit all the way to the internet backbone, not just mumbai, esle there will be dodgy business models at landing stations. KDN should have a tiered SLA between them and Seacom as carriers. That's why seacom also offer IPLC on their cable technology allows it. KDN is a positive serious hope in the overall fiber mess, hopefully we will get some positive feedback from Dan @ KDN.

 

I also think Seacom should be pressured to deal inland and directly with end users. Eassy has a similar concept.

 

To further this, I read last week that AK have bought 2.5Gps on seacom but say they will only double bandwidth to clients at existing pricing. Hmmm... why are SPs trying end user/consumer patience with misleading info about capacity costs and pricing?