On Thu, Sep 16, 2010 at 2:33 PM, Susan Muthui
<susan.muthui@kdn.co.ke> wrote:
Lets not speculate.
Kdn has moved some of its staff to sgk to ensure that the products and their customers are in good hands.
Good hands, you mean? I seriously doubt that. These are the same people we could NOT find to support us at KDN, now we expect them to be different at SGL?? Hahaaa.
Unless the processes at SGL are better harmonized than at KDN, it's a case of "same forest, same monkeys", not even a different forest, unless you want to tell us what is so different at SGL that was NOT at KDN? Focus? Eagerness to make money??
Now as one fondly says, data will still keep flowing but clients continue with the waiting.
Susan, I asked about the fixing of the finance (or do I call it Billing System) system at KDN. I have an unresolved case - over 1 year unresolved. Do you know anyone who can resolve it? Please ask that person to talk to me. I need to get it off my back, please.
The process might not be smooth as John noted, our legal depart is working on the transfers.
SGK is our retail arm, but kdn partners with other ISP's and supports them.
Thank you guys for raising the issues, we monitored the threads, and we were able to confirm our realignments strategies.
We are sure the move is a good one esp. to ISP's and our retail clients.
Susan
Sent: Thursday, September 16, 2010 1:38 PM
Subject: Re: [Skunkworks] KDN realignment
Actually the difference between retail and corporate is 1MB :-) So if
there's critical a great number of you buying 1MB pipes that capacity
will be quickly raised to 5MB.
Kiania
On Thu, Sep 16, 2010 at 11:40 AM, John Doe <
fivepings@gmail.com> wrote:
Atleast KDN listened then acted.The clean up is bound to be messy but take
heart Susan :-)
I tend to think Skunkworks played a huge role in this particular decison. @
Susan care to confirm or deny ?Me thinks skunkworks should pat its back and
then push KDN some more!!!
On Thu, Sep 16, 2010 at 8:57 AM, James Kagwe <kagwejg@gmail.com> wrote:
To me this will be throwing the retail products clients to the fire from
the flying pan. My experience with Swiftglobal CS is probably worse than
that of KDN. I have evidence which I'm not willing to table on this forum.
On 9/15/2010 1:57 PM, Steve Muchai wrote:
On Wed, Sep 15, 2010 at 11:54 AM, Susan Muthui<susan.muthui@kdn.co.ke>
wrote:
KDN shall transfers some of the retail products which include Butterfly,
You mean KDN shall transfer some of its headache and annoying
complaining lusers to...
BTW, still waiting for my refund, but I'll take that up with you
off-list.
BR,
S
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