Good Morning Kiania,
The mandate of the KDN Mass market contact centre is to
undertake, resolve and provide feedback to all inquiries and enquiries regarding
the KDN mass market products, which include, Izzytalk, Butterfly Wifi, Portal
and DSL. The centre is manned by competent technical and commercial personnel.
If you would like more information regarding any of our
solutions, kindly contact me off list.
Kind Regards,
J Henry Mwangi,
Customer Support Services,
Kenya Data Networks,
P.O Box 62499 - 00200,
Nairobi, Kenya.
Tel: +254 020 5 000 000, 711 060 000
EXT 107
Mobile: +254 752 867 179
Fax: +254 20 5 000 329
URL: www.kdn.co.ke ; www.butterfly.co.ke
msn: gmwazjh@hotmail.com
skype: gmwazjjh@skype.com
yahoo: gmwaz@yahoo.com
Whether you turn to the right or to the left, your ears will
hear a voice behind you, saying, "This is the way; walk in it". Isaiah
30:21
From: skunkworks-bounces@lists.my.co.ke
[mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of David Kiania |
Asentric Consulting Ltd
Sent: 05 July 2010 22:23
To: Skunkworks Mailing List
Subject: Re: [Skunkworks] KDN Customer Care Line
Henry,
What does KDN Mass Market really entail and do they get
technically astute help?
Kiania
On Mon, Jul 5, 2010 at 12:55 PM, J Henry Mwangi <john.mwangi@kdn.co.ke> wrote:
Hello Chege,
Small clarification :- KDN Mass market
call centre – 020 5000 002
KDN Corporate call centre – 020
5000 000
Kind Regards,
J Henry
Mwangi,
Customer
Support Services,
Kenya Data
Networks,
P.O Box 62499
- 00200,
Nairobi,
Kenya.
Tel:
+254 020 5 000 000, 711 060 000
EXT 107
Mobile: +254
752 867 179
Fax: +254 20 5
000 329
URL: www.kdn.co.ke ; www.butterfly.co.ke
msn: gmwazjh@hotmail.com
skype: gmwazjjh@skype.com
yahoo: gmwaz@yahoo.com
Whether you turn to the right or to the
left, your ears will hear a voice behind you, saying, "This is the way;
walk in it". Isaiah
30:21
From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke]
On Behalf Of johny chege
Sent: 05 July 2010 12:01
To: Skunkworks Mailing List
Subject: Re: [Skunkworks] KDN Customer Care Line
|
try
reaching them on 0205000000
Dude
keep trying.The best way is to have a contact/account manager in an ISP. By
the way what do you mean10.199.0.1 is unreachable?unreachable fromm where
when that is a private IP? On
Sun, Jul 4, 2010 at 2:30 PM, David Njuguna <dnjuguna@gmail.com>
wrote: Today
I have made five calls to KDN, each of these calls goes through but the line
is so bad that the customer care representatives are unable to hear me
clearly. Does
KDN offer email support? I get no replies on support@kdn.co.ke
or ispsol@kdn.co.ke
Anyone know a KDN email address that gets read? Butterfly
WIFI in Kilifi is down again and has been down since Wednesday. 10.199.0.1
is unreachable. Thanks
D.
_______________________________________________ |
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result of e-mail transmission. If verification is required please request a
hard-copy version. Kenya Data Networks, Tel: +254(20)5000000, www.kdn.co.ke
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--
[Asentric Consulting Ltd]
If a man has in himself the soul of a slave will he not become one no matter
what his birth ....
-Richest Man in Babylon