On Wed, Aug 25, 2010 at 1:45 PM, Odhiambo Washington <odhiambo@gmail.com> wrote:

Last evening I loaded KES 2,300 worth of credit on a Safaricom data line (0720 332211) and sent an sms to 446 to purchase a 300MB bundle.
With their br0ken systems (the whole of yesterday) they could not allocate me the bundle, even though they promptly deducted the KES 999. Because I could not get the confirmation of bundle allocation (CS kept telling me to wait for 20, 30, N minutes for the confirmation to come) I decided to just plugin the SIM card and use it, hoping the bundle had been allocated but only the confirmation sms was delayed.

I ended up using KES 800 of my airtime, instead of the bundle!!

The whole of yesterday their system was broken down. I suffered the same during the day. I loaded 2500 and sent "activate" to 448 for a 1GB Bundle. Stupid me. I had to buy 500 and top up and just use it like that.

Is there a way for redress with Safaricom? They've stolen from me, buy deducting my KES 999 and not allocating me the bundle, making me to use my reserved airtime instead!

--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
-- Lucky Dube

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